Privacy Policy

At Jeni’s Splendid Ice Creams, safeguarding the personal information of customers and visitors is treated as a fundamental obligation. This privacy policy outlines how data may be collected, utilized, stored, and protected when individuals engage with the company’s offerings. Its purpose is to provide clear and accessible information so that users understand how their data supports the delivery, maintenance, and enhancement of services.

This policy applies to all interactions with the company’s services, whether they occur online or in person. It covers use of the official website, digital communications, mobile or desktop applications, loyalty or rewards programs, and any other platforms that reference this policy. It also extends to offline interactions, such as purchases or inquiries made in physical retail locations. Together, these touchpoints form the full scope of services addressed here. However, links to third-party websites or services may appear within these platforms, and those external entities operate independently under their own privacy standards, which are not governed by this policy.

Individuals are encouraged to review this policy before using the services or sharing any personal information. By continuing to access or interact with the company’s platforms, users indicate that they understand and accept the practices described. If a user does not agree with any part of the policy, they should avoid using the services or providing personal data. From time to time, updates may be made to reflect changes in operations, technology, or legal requirements. When revisions occur, the updated version will be made available, and continued use of the services afterward signifies acceptance of those updates.

The services are intended for a broad audience but are not designed for children under thirteen years of age. The company does not knowingly collect personal information from individuals in this age group. Children under thirteen should not submit personal details through any company platform. If it is discovered that such information has been collected without proper consent, appropriate steps will be taken to delete it. Parents or guardians who believe that a child may have provided personal information are encouraged to contact the company so the situation can be addressed promptly.

A variety of information may be gathered during interactions with the services. Some data may directly identify an individual, such as names, mailing addresses, email addresses, telephone numbers, or other contact information. Other data may be associated with a user without identifying them on its own. In addition, technical and usage-related information may be collected, including details about internet connections, devices used to access the services, and general patterns of activity while navigating digital platforms.

Information is collected through multiple channels. In many cases, users provide it voluntarily when completing forms, making purchases, signing up for programs, or communicating with the company. In other instances, data is collected automatically as part of normal interaction with websites or applications. Technologies such as cookies, tracking pixels, and similar tools may gather information about browsing behavior, session activity, IP addresses, and usage trends. These tools help improve system performance, enhance functionality, and create a more efficient and personalized user experience.

The collected information is used to support core business functions, including processing transactions, responding to inquiries, maintaining account functionality, and improving services. It may also help analyze how users interact with the platform, allowing the company to refine features and optimize performance. In some cases, data may be used to communicate updates, provide relevant offers, or deliver content tailored to user preferences, always in accordance with applicable laws and internal policies.

Protecting this information involves a combination of technical, administrative, and organizational measures designed to reduce the risk of unauthorized access, disclosure, or misuse. While no system can guarantee complete security, the company continually works to strengthen its safeguards and adapt to evolving risks.

By maintaining transparency about its data practices and continuously improving its approach to privacy protection, Jeni’s aims to create an environment where users can feel confident when interacting with its services.